Terms of Service

Last updated: August 12, 2026 · Effective: August 12, 2026

These terms govern your use of Enacare — the app, the facility portal, and enacare.org. By creating an account or using the platform you agree to them. Plain language throughout; where a section has legal effect beyond the obvious, we say so.

1. What Enacare is (and isn't)

Enacare is a marketplace. Facilities post per-diem nursing shifts; licensed nurses claim and work them; we run the platform that connects the two, verifies credentials, tracks time, and moves payment. Nurses on Enacare are independent professionals, not Enacare employees. Nurses control whether, when, and where they work, and are responsible for their own licensure, professional judgment, and taxes (earnings are reported on a 1099 basis). Enacare is not a healthcare provider, does not supervise clinical work, and is not a party to the care delivered at a facility.

2. Accounts and eligibility

You must be 18 or older and, to work shifts, hold a valid nursing credential (CNA, LPN/LVN, or RN) in the state of the shift.
Credentials you upload must be your own and genuine. Verification is required before you can claim shifts — you can always browse, but claiming is gated until an admin verifies your license and confirms it matches your legal name.
You're responsible for keeping your sign-in credentials secure and for activity on your account. Tell us immediately at [email protected] if you suspect unauthorized access.

3. Shifts, time, and pay

Posting and claiming. Facilities set shift times, unit, requirements, and the hourly rate. Shifts are claimed by request (facility confirms) or instant book where offered.
Clock-in/out is location-verified. You clock in and out in the app at the facility; your location at those moments is checked against the facility (geofencing). Clocking in from somewhere you aren't is grounds for removal from the platform. Legitimate GPS problems can be overridden in the app — every override is flagged for human review.
Timecards drive pay. Worked time is clock-in to clock-out, rounded to the nearest 15 minutes (raw minutes are kept too). The facility has 48 hours to approve a timecard; if they don't act, it approves automatically — pay is never blocked by facility inaction.
Payouts. Approved earnings pay out weekly by default; instant payout is available on demand with a fee shown before you confirm (currently 1.5%). Payouts require completing Stripe onboarding. "Estimated pay" shown on shift cards is scheduled hours × rate — an estimate; actual pay comes from your approved timecard.
Overtime. If you clock out more than 30 minutes past the scheduled end, you can submit an overtime request in the app. The extra minutes are computed from the pay clock, the facility reviews the request, and approval creates the overtime earning at the shift's hourly rate (any different overtime rate would be shown on the request). Overtime pay requires facility approval.

4. Cancellations

If a facility cancels late or sends you home: once a shift is past its cancellation grace deadline — 2 hours after your claim is confirmed, or the shift's start, whichever comes first — a facility cancellation pays you guaranteed pay equal to half the scheduled shift at the posted rate. The facility is billed for it.
If you cancel: a reason is always required. Cancelling well ahead is penalty-free. Cancelling confirmed shifts repeatedly has consequences: more than two confirmed-shift cancellations at the same facility within 7 days suspends you from that facility only for 14 days (other facilities stay available; our team can lift or extend a suspension on review). Late cancellations and no-shows earn strikes that expire after 90 days — never permanent marks.

5. Acceptable use

No false or borrowed credentials; no clocking in for anyone else or from anywhere you aren't.
Chat is for coordinating shifts and getting support — no harassment, discrimination, or spam. Facilities and nurses rate each other after shifts; ratings must reflect genuine experience.
No scraping, probing, reverse-engineering, or interfering with the platform's operation or security.
Do not put patient information (PHI) into chat, notes, or anywhere else on the platform — Enacare does not handle patient data and it doesn't belong here.

We can suspend or remove accounts that break these rules. Where the violation is money- or safety-related we may do so immediately.

6. Facilities

Facility accounts are created by invitation after review. Facilities agree to post only real, accurately described shifts, to review timecards and overtime requests promptly, and to pay applicable cancellation charges. Facilities are solely responsible for conditions at their sites and for their own compliance with employment, safety, and healthcare regulations.

7. Disclaimers and limits (the legally load-bearing part)

The platform is provided "as is." We work hard to keep it accurate and available but don't guarantee uninterrupted service, that shifts will be available, or that any shift will be filled. We are not responsible for the conduct of facilities or nurses, or for conditions at any facility. To the fullest extent permitted by law, Enacare's total liability for any claim arising from the platform is limited to the greater of $100 or the amounts we paid you (or you paid us) in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

8. Ending an account

Nurses can delete their account in the app (Profile → Settings → Delete my account); facility accounts are closed via [email protected]. Deletion is handled as described in the Privacy Policy. Earnings already owed to you are still paid out. We may close accounts that violate these terms.

9. Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, and disputes belong in the state or federal courts located in Harris County, Texas.

10. Changes

If we change these terms in a way that matters, we'll update the date above and notify you in the app or by email before the change takes effect. Continuing to use Enacare after that means you accept the updated terms.

Contact

Enacare · [email protected]